Common questions about checkout, card charges, refunds, failed payments, and payment timing.
Help Center / Payments
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SafariShare supports the payment methods shown during checkout for the ride you selected. Available methods can vary by market, operator, and payment processor at the time of booking.
Your card or selected payment method is charged when you complete checkout and the booking is being confirmed. If payment is not successful, the booking is not completed.
Refund eligibility depends on the operator's cancellation terms and the status of the trip. Once a refund is approved, the time it takes to appear can vary based on your bank or payment provider.
Payments can be declined for reasons such as insufficient funds, issuer restrictions, incorrect details, or temporary verification checks. Try again carefully, use a different payment method if available, or contact your bank or provider for the exact reason.